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Task #51

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MF

Task #50: Next steps

v15 — Agent-created ticket defaults to email

Task #51: v15 — Agent-created ticket defaults to email

Added by Maurizio Folini about 1 month ago.

Status:
New
Priority:
Normal
Assignee:
-
Start date:
05/08/2026
Due date:
% Done:

0%

Estimated time:

Description

1. Detect FluentSupport “create ticket” screen
2. Default the new ticket type/channel to Email
3. Make sure customer notification is enabled
4. Keep compatibility with the existing v14 signature marker [[YDB_AGENT_SIGNATURE]]
5. Add a diagnostic note if the email was not sent

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